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I have a player that isn't receiving emails. How can I fix this? 

There are a few different reasons why a player might not be receiving emails. To investigate, you'll want to start by going to the Email Delivery Report.

To access the Email Delivery Report:

  1. Go to one of the following Email Centers:
    1. Master Roster: Customer Center > Master Roster > Manage Emails. (Only emails sent in the Customer Center will be searched.)
    2. Event/League: Golfers > Manage Emails. (Only emails sent in the event/league will be searched.)
    3. Round: Rounds > Manage Emails. (Only emails sent in the specific round will be searched.)
  2. Click "Email Delivery Report."
  3. Search the player that is not receiving the emails and look at the status column.

    • If the status is showing a red "Error: Bounce" message, it is likely Golf Genius emails have been suppressed by the golfer's email provider. You can remove emails from the supression list by going to Email Suppressions > enter the email > click GO. If the email is on the suppression list, there will be a button to "Remove Suppression"

    • If the player does not show in the Delivery Report for a specific email, the email was either not sent to the golfer, or the golfer has unsubscribed from Golf Genius emails. If the player has unsubscribed, you will be able to see that by going to their player profile in the Master Roster or Event/League Roster (see below).